An organization's commitment to customer service depends on the firm’s business philosophy, beliefs, and values that depict its aspects & attitude of that firm. It should be its goal to make the customer delighted subject to evaluation of each expectation which is aroused from the
awareness of his total perceived cost. Hamko service department realizes that acquiring the love & respect of customers is to improve in adding valued service & its quality through differentiated tasks & effort.
At first, we feel that we need to increase the awareness of the customer about which kinds of service they preserve as a right to have. We try to determine what type of service can be considered as a latent demand of customers that cannot be expressed generally by them. In this sequence
we would like to ensure ourselves in pre-sales support of the customer, support during the sales as well as ensure after-sales service of the customer.
After-sales service is any support provided by us to our customers after the product or service has already been sold. Every business is a service business, we are deeply concerned about one thing: how to put a smile on the customer's face. We use after-sales support as a business strategy as it typically leads to higher customer satisfaction, brand loyalty, and even positive word-of-mouth. We know customers form service expectations from experience, word of mouth & different offers. Customers compare the perceived service with the expected service. Sometimes there may have some gap between customer-perceived service & customer expected service like
From the above realization our service has been characterized by the following determinants;
What kinds of problems are faced by the customer or what types of service customers can expect after buying a Hamko product is encompassed by the following process for “after-sales service”.
